Q. Who is RCS?

A. Revenue Cycle Specialists, Inc. ("RCS") has partnered with your medical provider that provided you with service(s) and will be handling the billing and payment aspects of your account(s) for the provider.

Q. Why am I receiving mail/telephone calls from RCS?

A. RCS manages all aspects of consumer communication, with the goal of reaching a payment solution that fits each consumer’s unique situation. Communication may include:

  • Mailing statements
  • Sending follow-up letters
  • Handling telephone calls from you about billing
  • Processing and administering your payments
  • Establishing and monitoring any payment arrangement you may enter

Q. How can I make a payment on my account(s)?

A. The following payment methods are available:

  • Payments can be made online by clicking here or by clicking the "Register" link above.
  • Payments can be mailed to Revenue Cycle Specialists, Inc., PO Box 2532, Grand Island, NE 68802. Please do not send cash through the mail.
  • Payments can be made by calling our office to process or schedule your payment(s).
  • Payment options include:
    • ACH using your checking account information,
    • Debit or credit card (VISA, MasterCard, or Discover only),
    • Health Savings Account (HSA), or
    • Flexible spending card.
    You will need the account number and date of birth of the consumer who received the services. If you do not have this information, please contact RCS to request assistance. Due to privacy regulation, this information cannot be requested or sent by e-mail or text message.

Q. Why did one of my accounts/bills get removed from the Portal?

A. Your account could have been removed for a few reasons, one of which is it is no longer being serviced by RCS. Please call a RCS customer service representative at (308) 398-3955 or toll-free at (844) 836-8321, we are available Monday through Friday, between 8 A.M. and 5 P.M. (Central).

Q. Can I set up an automatic recurring payment?

A. Yes, you may do this by clicking here or clicking the Login or Register link above. Automatic recurring payments must be set up through the online website.

Q. Why aren't all of my accounts with balances owing showing in the Setup AutoPay Screen?

A. Only those accounts with a balance due that are not already in an existing payment arrangement will display.

In addition, only ONE recurring payment arrangement per facility is allowed. In order to add other or new accounts, from the same facility, to an already existing recurring payment arrangement, you may edit or remove your current automatic payment arrangement and set up a new recurring payment arrangement that includes the desired account(s).

Q. Why was my recurring payment arrangement removed?

A. Your recurring payment arrangement could have been removed for a few reasons, some of which are:

  • You have chosen to deactivate your autopay withdrawals.
  • There was a problem processing your payment and the funds could not be withdrawn.
  • Your balance on an account included within the arrangement increased due to a number of reasons, for example, your insurance took back a payment and/or adjustment or there was a charge added by the medical provider to your account. Due to the balance increasing we are required to obtain a new consent from you to continue with recurring payments.
  • The account(s) included in your recurring payment arrangement could have a zero balance and be paid in full.

You are still responsible for making satisfactory payments if there is a balance owing and can do so by logging onto RCSpay.net or contacting us at (308) 398-3955 or toll-free at (844) 836-8321, Monday through Friday, between 8 A.M. and 5 P.M. (Central).

Q. Why can't I edit or remove my AutoPayment?

A. You should be able to deactivate and stop your auto payment as long as you are using the same user name and password to login to the portal as you did when you originally set up the recurring payment arrangement. Please call a RCS customer service representative if you are experiencing difficulty at (308) 398-3955 or toll-free at (844) 836-8321, we are available Monday through Friday, between 8 A.M. and 5 P.M. (Central).

Q. How can I be sure this is my bill?

A. The statement sent to you by RCS will show the providers name, date of service and the current balance due. If you have questions, contact RCS by telephone or by mail to request additional details. Due to privacy concerns, this information cannot be provided by fax or e-mail.

Q. My account information is incorrect or this account is not mine. How do I dispute the account?

A. If you feel the account information is incorrect or that the account may not be yours, please contact RCS at (308) 398-3955 to speak with a representative.

Q. How can I contact RCS?

A. By calling (308) 398-3955 or toll-free at (844) 836-8321. If you prefer to communicate by mail, please send correspondence to:

Revenue Cycle Specialists, Inc.

P.O. Box 2532

Grand Island, NE 68802

Q. Do you offer Spanish translation services?

A. Yes! Por favor llame al (308)398-3955 o al numero gratuito (844)836-8321 y despues del saludo presione el 2.