Q. Who is RCS?

A. Revenue Cycle Specialists, Inc. (“RCS”) is a company that has partnered with a business that has provided you with service(s). This means that RCS will be handling the billing and payment aspects of your account(s).

Q. Why am I receiving mail/telephone calls from RCS?

A. RCS manages all aspects of consumer communication, with the goal of reaching a payment solution that fits each consumer’s unique situation. Communication may include:

  • Mailing statements
  • Sending follow-up letters
  • Handling telephone calls from you about billing
  • Processing and administering your payments
  • Establishing and monitoring any payment arrangement you may enter

Q. How can I make a payment on my account(s)?

A. The following payment methods are available:

  • Payments can be made online by clicking here or by clicking the "Register" link above.
  • Payments can be mailed to Revenue Cycle Specialists, Inc., PO Box 2532, Grand Island, NE 68802. Please do not send cash through the mail.
  • Payments can be made by calling our office to process or schedule your payment(s).
  • Payment options include:
    • ACH using your checking account information,
    • Debit or credit card (VISA, MasterCard, or Discover only),
    • Health Savings Account (HSA), or
    • Flexible spending card.
    You will need the account number and date of birth of the consumer who received the services. If you do not have this information, please contact RCS to request assistance. Due to privacy regulation, this information cannot be requested or sent by e-mail or text message.

Q. Can I set up a payment arrangement?

A. To set up a payment arrangement, please contact RCS at 308-398-3955. A representative will be available to speak with you Monday through Friday, between 8 a.m. and 5 p.m. (Central), excluding legal holidays.

Q. Can I set up an automatic recurring payment?

A. At this time, RCS does not offer the option of automatic recurring payments. All payments (including those pursuant to agreed upon payment arrangements) are one-time transactions that must be initiated each time a payment is to be made.

Q. How can I be sure this is my bill?

A. The letter sent to you at the time the account is listed with our agency for servicing will show the original creditors name and the current balance due. If you have questions, contact RCS by telephone or by mail to request additional details. Due to privacy concerns, this information cannot be provided by fax or e-mail.

Q. My account information is incorrect or this account is not mine. How do I dispute the account?

A. If you feel the account information is incorrect or that the account may not be yours, please contact RCS at 308-398-3955 to speak with a representative. Please have the corrected account information available to provide to RCS.

Q. How can I contact RCS?

A. Revenue Cycle Specialists, Inc.

P.O. Box 2532

Grand Island, NE 68802

Q. Do you offer translation services?

A. If you need non-English speaking translation assistance, please call 1-844-836-8321. You will hear a menu of language options. Language options include Spanish, Arabic, and Somali.